Our Policies
Privacy Policy
Last updated: January 2026
The Slow Gaia respects your privacy and is committed to protecting your personal data.
What information we collect
-
Personal details (name, email, phone number) when you contact us or make a booking
-
Booking and payment-related information
-
Website usage data (cookies, analytics)
How we use your information
-
To manage bookings and provide our services
-
To communicate with you about your stay or inquiries
-
To improve our website and guest experience
-
To comply with legal obligations
Data sharing
We do not sell or rent your personal data. Information may be shared only with trusted service providers (e.g. booking platforms, payment processors) when necessary.
Your rights
You have the right to access, correct, or request deletion of your personal data, in accordance with GDPR.
Contact
For privacy-related questions, contact us at: info@theslowgaia.com
Accessibility Statement
The Slow Gaia is committed to providing a welcoming and accessible experience for all guests.
We strive to make our website and accommodations as accessible as possible. While our properties are traditional village homes and may have some physical limitations, we are always happy to discuss individual needs and do our best to accommodate guests where possible.
If you have any accessibility questions or specific requirements, please contact us before booking at info@theslowgaia.com, and we will be happy to assist.
Terms & Conditions
By booking and staying with The Slow Gaia, you agree to the following terms:
Bookings
-
All bookings are subject to availability and confirmation
-
Guests must provide accurate personal and payment information
Check-in / Check-out
-
Check-in: 14:00
-
Check-out: 11:00
(Early or late arrangements subject to availability)
Use of property
-
Property use is reserved for registered guests only
-
Guests are responsible for respectful use of the house and its contents
-
Smoking and pets: to accommodate guests with allergies and health conditions, animals and smoking are not permitted within the properties.
Cancellations
-
Cancellations for bookings made through booking.com are subject to the cancellation policy stated within the reservation.
-
For bookings made through direct contact, a reservation fee is requested which is not refundable in the event of a cancellation.
No-shows
-
No-shows are charged the full price
Refunds
-
Approved refunds will be processed using the original payment method
-
Refund processing time may vary depending on the payment provider
We recommend guests review cancellation terms carefully before booking.
For any questions regarding our policies, please contact us directly. We are always happy to help.